Delivery and Returns

Delivery

FREE DELIVERY AUSTRALIA-WIDE is available on all orders OVER the value of $150 (including GST)

Otherwise, a fixed flat rate delivery fee of $29.95 (including GST) will be charged for any orders BELOW the value of $150 (including GST)

We offer express Australia-wide delivery to all states ACT, NSW, NT, QLD, SA, TAS, VIC and WA, including capital cities Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney, to both metro city and country areas.

Our aim is to despatch your order within 24-48 hours of order placement. The majority of items are in stock at our warehouse facilities in Sydney, Brisbane and Melbourne ready for immediate shipping. Custom ‘Made To Order’ (MTO) products may attract a longer delivery lead-time.

Please note we cannot deliver to a PO Box, Parcel Locker, Locked Bag, Parcel Collect location or to addresses outside of Australia.  Some large items may not be available for delivery in some rural or remote locations. 

If our installation service has been pre-booked and is subsequently cancelled within 24 hours of the install date – there will be a Cancellation Fee charged at our discretion.

Receiving Your Delivery

Damage to Goods or Packaging

Check your consignment upon arrival for correctness, quality and any signs of package abuse. Please note that if the outside of the package or parcel looks damaged, sign for receipt, but state ‘damaged’ on the delivery paperwork as an added safeguard. Alternatively, refuse the goods stating ‘damaged’ on the carriers paperwork.

This is necessary due to the short period of time within which we have to claim against national carriers for damage in transit. Your co-operation is in the very best interests of all. Remember, once you sign for the goods, it is a binding legal agreement that the goods have been received in good condition. We have no recourse to the transport company for damages once the goods have been signed for.

In the event of goods damaged in transit, Boards Direct will arrange a rapid replacement for the damaged item(s). However, we will request from you a ‘Damage Assessment’ form. You will be asked if you wish to keep the damaged goods (if minor damage) at a discount, or to return the goods. We may also request an emailed image from you to verify the extent of the damage. Please be aware, we will not enter into any claim for damages once the goods have been moved or on-forwarded from you.

Large Boards / Glassboards

Our Workplace Health & Safety (WHS) rules state we must provide a safe workspace for delivery & installation. Therefore with large boards it is at our discretion whether to provide a ‘2 man delivery’. A large standard board can be defined as being more than 2000 x 1200 mm and a large glassboard more than 1800 x 1200 mm. If so, extra delivery charges will be quoted to you before processing your order for payment.

Small Items

For small items such as lettering and whiteboard accessories we may choose to send via Express Post. We do not send orders via 'standard’ post due to no tracking on this method. Whenever postage applies there will be an invoiced postage amount. Postage charges are $15 + GST for small packages and $20 + GST for larger packages (these charges are at our discretion)

Returns / Credits

Goods are NOT sold on a sale or return basis. Returns of goods which the customer has been advised are ‘Custom’ and/or ‘Made To Order' (MTO) cannot be accepted as these are non-returnable and non-refundable. However, in unavoidable circumstances returns for goods (standard stocked items) may be accepted. See our Terms and Conditions.