Privacy Policy

Our Privacy Policy is set out below. We will communicate openly with you about what personal information we collect and hold, and how it is used and disclosed.

By providing personal data provided to us via our website (‘the website’) you consent to our processing of your data in accordance with this policy together with our terms and conditions of sale.

Your information will be held by eSpecially Office, CREMORNE NSW 2090, Australia (‘the Company’). Our ABN number is 31 813 907 502.

We recognise that in the course of our business, we will collect and hold personal information about you, your company and your use of our products and services. We will only use the information that we collect about you lawfully to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Privacy Act) and our Company Code of Practice.

What information do we collect?

The type of information we will collect about you includes:

(a)   Personal contact details such as your name, job title, company name, address, contact telephone and fax numbers, email address and website;

(b)   Details of transactions and enquiries you carry out through our website and fulfilment of orders;

(c)    Payment and billing information, such as credit card and debit card numbers and expiration dates;

(d)   We may use technology to track the patterns of behaviour of visitors to our website. This can include using a "cookie" which would be stored on your browser. The information collected in this way can be used to identify you unless you modify your browser settings.

(e)   Any other correspondence or information you voluntarily provide to us.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Your email address will be used only for the purpose of: confirming your orders, keeping you up-to-date with the progress of your order, contacting you personally in the event of any questions or problems regarding your order.

Any information requested or collected concerning our website's visitors is used for internal purposes only. Information such as your email address or telephone number will not be sold or otherwise disclosed to third parties without prior notification in writing or by email.

Marketing and Services

The Company may send you details of products or services or special offers, promotions and newsletters that may be of interest to you unless you have indicated that you do not wish to receive such marketing offers. If you do not wish to receive marketing offers you can do so by emailing or phoning our Customer Service department on (02) 9909 8807 during business hours. ALL requests for privacy are strictly honoured.

The Company is committed to the protection of your information from unauthorised use or disclosure. The Company will monitor the processes and procedures it uses to keep your information confidential to maintain their effectiveness.

Information Quality

We take proper precautions to ensure that information about you is accurate, up-to-date and complete. Please assist us by letting us know promptly about any changes to your information or any errors that may appear in your information. On receiving advice from you, we will promptly update your information.


If you have any reason to think your privacy has been breached in any way we will investigate. If your complaint is justified we will take steps to remedy the problems and ensure that similar problems do not recur. If you are not satisfied with our investigations and findings, you have the right to complain to the Privacy Commissioner. If you have any questions/comments about privacy, please call us on (02) 9909 8807.


We will keep our compliance with our Privacy Policy under review.